Age-Restricted Products Policy

1. Purpose

Our goal is to make sure that knives and other bladed products are sold and delivered safely, responsibly, and in full compliance with UK law, especially the Offensive Weapons Act 2019. This policy explains, in clear terms, how we verify age, how deliveries work, and what customers need to do when buying age-restricted items from Tramontina UK.

2. Restriction

3. Deliveries and Carriers

For all shipments containing age-restricted items (e.g. knives), we will use a mandatory adult signature, along with an official identification document, for the delivery service. Our delivery partner will require a signature from an adult (18+) on delivery before handing over your shipment.

Please note that our delivery partner operates a Challenge 25 approach, meaning that if the recipient is lucky enough to look under 25, the driver will request to see a government-issued ID before handing over the shipment.

If no adult is available to receive the parcel:

• The driver will return the parcel to the carrier’s depot.
• A second delivery attempt will be scheduled.
• If the second attempt fails, the order will be returned to our warehouse.

Once the item returns to us, delivery fees cannot be refunded, and return and reshipping costs may apply.

The use of smart lockers, P.O. boxes, other similar delivery boxes, or delivery to third parties is strictly prohibited.

4. Packaging and Labelling

Tramontina UK adopts strict packaging and labelling procedures for all orders containing knives or other bladed articles in order to comply with the Offensive Weapons Act 2019, applicable Home Office guidance, and best practices for the remote sale of age-restricted items.

5. Catalogue, Content, and Prohibited Products

Our products are intended for home, agriculture and professional use, serving as tools for work and as cutlery and silverware.

All knives commercialised by TRAMONTINA are lawful to possess, provided that the purchaser is at least 18 years of age and uses them exclusively for their intended and lawful purposes.

6. Privacy and Data Protection

The personal data collected (such as ID documents, biometric selfies, and system logs) shall be processed on the basis of legitimate interest and/or legal obligation.

For more information about the Tramontina Privacy Notice, please contact us or access the link here.

7. Final Provisions

This policy shall be updated as new regulations related to the sales of knives and blades are issued. In case of need, please contact us at help.tuk@tramontina.com.

Last update: 17/03/2026