Warranty Policy

1. Introduction

Thank you for purchasing from Tramontina United Kingdom Limited (Tramontina UK). We are committed to providing high-quality products, backed by a robust statutory guarantee under UK consumer law.

This warranty applies to tangible goods purchased from Tramontina UK via our online store www.tramontina.co.uk.

2. Statutory Guarantee Under UK Consumer Law

In addition to any commercial warranty we offer, all products sold by Tramontina UK are covered by a statutory guarantee under UK consumer law.

If a defect arises within 30 days of receipt, you are entitled to a refund.

If a defect arises within six months, we must prove the product was not faulty at the time of sale.

3. Commercial Warranty

In addition to your statutory rights, Tramontina UK provides a 90-day limited commercial warranty covering manufacturing defects under normal domestic use.

3.1. Warranty Coverage

This warranty applies to defects in workmanship and materials under normal household use and includes the following remedies:

Replacement: If the product is found to be defective within the warranty period, we will provide a new product of the same model or an equivalent substitute.
Refund or Price Reduction: If a replacement is not available, we will issue a full or partial refund (proportional price reduction), depending on the circumstances and in accordance with UK consumer law via the original payment method.
Certain products may be subject to distinct warranty period. For full details of the guarantee period per product range, enter the product page and search for "Product Description” and “Warranty".

3.2. Warranty Exclusions

This warranty does not cover:

Damage caused by misuse, neglect, or commercial use.
Normal wear and tear that does not affect functionality (e.g., minor scratches, stains, or slight discolouration due to heat exposure).
Damage caused by overheating, improper maintenance, or use not in accordance with product instructions.
Consumable parts such as coatings, seals, and gaskets, unless failure is due to a manufacturing defect.
Consequential damage or indirect damages, except where such limitation would be unlawful under UK consumer law.
In the ordinary course of use, a slight yellowing of the surface can occasionally happen after heating. This is completely harmless and does not affect the performance of the pan and is therefore excluded from the warranty.
Any condition, malfunctions or damage not resulting from defects in material or workmanship.

4. Replacement Terms

4.1. Duration of Warranty on Replacements

A replacement product or part will either retain the remaining warranty period of the original product or be covered by a minimum of 30 days from the replacement date, whichever is longer.

5. Claiming Under Warranty

If you believe your product is defective and wish to make a warranty claim, please:

5.1. Contact us at help.tuk@tramontina.com with:

Your order number.
A detailed description of the issue.
Photos or videos, if applicable.

5.2. Our Customer Service Team will review your request and may ask for additional information.

5.3. If your claim is valid, we will provide:

A prepaid return label (where necessary, as required under UK consumer law).
A replacement, or refund, based on the circumstances.

6. Customer Service Operating Hours:
Monday - Friday | 9:00 AM – 5:00 PM (excluding public holidays).

7. Refund and Return Policy for Warranty Claims

7.1. Refunds

Your return will be reimbursed no later than 14 days from the date of receipt of the returned goods.

7.2. Return Costs

If a product is defective or faulty, Tramontina UK will cover return shipping costs.
If a product is returned for reasons outside of a defect (e.g., accidental order), the customer will bear return costs, in accordance with the Consumer Contracts Regulations 2015.

8. Final Provisions

8.1. No Effect on Statutory Rights

This warranty does not limit, restrict, or override your statutory rights under UK consumer law.

8.2. Modifications

We reserve the right to amend this warranty policy, ensuring it complies with any changes in UK law. Any modifications will be published on our website.

8.3. Governing Law

This policy is governed by the laws of England and Wales. Any disputes arising from this warranty will be subject to the jurisdiction of the UK courts.

Contact Information

For further information, send us an email.

Last update: 01/09/2025

Version: United Kingdom

Applicability: UK, https://www.tramontina.co.uk/